Thursday, August 14, 2008

Telemarketing

Working in a call center you encounter various experiences.I worked in both inbound and outbound processes.The experience of working in an outbound was more Fun.At the beginning of every call, it was mandatory to confirm the right person we were speaking to.I called up to inquire about a certain Mr.Smith.His son answered and said he was digging potatoes.I inquired about the convenient time to call back and was shocked to hear him say never.Judging my expression,he said ,it won't be possible because his father was DEAD. While working in a collecting process,this lady Beatrice always had excuses for not paying up.Once ,she told me she couldn't pay up as her mother had passed away ,so,after offering my condolences i hung up.When i called up after 6 months,she said the same thing that her mother had passed away the earlier day ,to which i replied sarcastically "Was it the same mother who passed away six months back??". She hung up but paid the amount the very next day.Next,i came upon a customer who said if i was looking for his wife, i should ask the cops ,for she stole his car and ran away with her boyfriend on which the payment was due.It's experiences like these that make the job more interesting.